Antivirus Software

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This software is licensed for state and foundation owned computers at CSU San Bernardino.

Windows

eTrust Internet Threat Management (ITM) release 8.1 for Windows (includes pest-patrol)

Mac OS X

eTrust Internet Threat Management (ITM) release 8.1 for Mac OS X 10.5 (Leopard)

eTrust Internet Threat Management (ITM) release 8.1 for Mac OS X 10.4 (Tiger)

OS X Installation

During the install be sure to:

• Uncheck the "Keep previous settings" checkbox if displayed.
• Select the "Register Later" option. Despite the warnings, the software will be fully active active and licensed after talking to the licensing server after the install.

The wiki has additional notes on installing ITM on OS X

Windows Installation

Please be sure to extract all files before running ITM Install.exe.

For best results, install WinZip and use the Extract to here right-click context menu option (as shown).

Post-Installation

After installation, you computer will reboot. After the reboot, windows may prompt you that "eTrust ITM might out of date". This is expected. The antivirus updates are automatically downloaded. This message will disappear in a few minutes.

Possible Issues

This version of the eTrust antivirus software requires a web browser to access its Agent GUI. This can create issues depending on what web browser you use and on how your computer is configured. For example, launching the Agent GUI may prompt for a username and password.

The real-time antivirus scanner is still working, even if you have issues accessing the Agent. To confirm this, check the eTrust ITM tray icon (the bouncing ball). It should be green. Also, hover your mouse above this icon. In a second or two, a status summary message will appear.

Some workarounds are listed below. If you have an issue that is not addressed here, check with your designated technician. Otherwise, please see the CSUSB Wiki page for eTrust ITM.

Firefox

Firefox users will need to configure Firefox for the eTrust ITM Agent.

Internet Explorer 7

Some IE7 users may need to configure IE7 for the eTrust ITM Agent.

Local Firewalls

Access to the Agent GUI may be blocked by a third-party local firewall, such as Norton Internet Security, ZoneLabs, BlackICE, etc. See the CSUSB Wiki page for eTrust ITM for more details.